Politique de remboursement
Last updated: November 2026
Our online store sells exclusively to businesses. The statutory 14-day right of withdrawal that applies to consumer purchases in the EU therefore doesn't apply to orders placed here.
General rule
As set out in our Terms of Sale, products are non-refundable and can't be exchanged, unless they are defective. Please check specifications and compatibility before ordering. Our team is happy to help at sales@artec3d.com.
Products that arrive damaged or don't work (dead on arrival)
If a product arrives damaged, doesn't work when you first receive it, or isn't what you ordered, contact support@artec3d.com within 14 days of delivery. Include your order number, a description of the problem and, for transport damage, photos of the package. After confirming the issue, we'll arrange a replacement or the correct product. Our support team will explain how to return the item.
Defects after 14 days
Defects that appear later are handled under the Warranty. If a defective product can't be repaired or replaced, Artec may refund the purchase price at its discretion.
Software, subscriptions and service plans
- Software licenses and subscriptions can't be refunded once the license key has been delivered or activated.
- Extended Warranty and Artec Care can't be cancelled or refunded once paid.
Cancelling an order
If you need to cancel an order, contact us as soon as possible at sales@artec3d.com. If the order hasn't shipped yet, we'll do our best to cancel it. Orders that have already shipped are subject to this policy.
How refunds are paid
Approved refunds are issued to the original payment method, in the currency of the order. Depending on your bank or payment provider, it may take several business days for the refund to appear.
Contact
Artec Europe S.à r.l., 11 Breedewues, L-1259 Senningerberg, Luxembourg · support@artec3d.com · +352 2 600 8670