Warranty
Last updated: November 2026
Every Artec 3D scanner sold in our online store comes with a manufacturer's warranty from Artec Europe S.à r.l. against defects in materials and workmanship under normal use. The warranty starts on the date the device is delivered to you.
Warranty periods
| Product | Standard warranty |
|---|---|
| Artec Leo | 2 years |
| Artec Eva | 2 years |
| Artec Spider II | 2 years |
| Artec Micro II | 2 years |
| Artec Neo | 2 years |
| Artec Point II | 1 year |
| Artec Ray II | 1 year |
Premium Packs include an extended warranty: 5 years for Artec Leo, Eva and Spider II; 3 years for Artec Micro II; 2 years for Artec Ray II.
Education Packages include a 2-year warranty plus 2 years of Artec Care.
For other products, the warranty period is shown on the product page. If in doubt, contact us before ordering.
What the warranty covers
If a covered defect appears during the warranty period, Artec will repair or replace the device, or the defective part, at its discretion. Repairs are carried out only by authorized Artec technicians after an inspection of the device. Replaced parts become the property of Artec.
What the warranty doesn't cover
- Accessories and consumables, including batteries, cables, power supplies, calibration kits and flash bulbs, whether supplied with the scanner or bought separately.
- Damage caused by abnormal use, misuse, neglect, alteration or modification.
- Damage caused by connecting the device to an improper power source.
- Damage caused by liquids or harsh environmental conditions.
- Damage that occurs during transport, and devices that have been dropped, cracked or shattered.
- Lost or stolen devices.
- Devices that have been opened or repaired by anyone other than Artec or an authorized service partner. Any sign of tampering voids the warranty.
- Regular maintenance.
Dead on arrival (DOA)
If a device doesn't work when you first receive it, contact us within 14 days of delivery. After confirming the issue, we'll arrange a replacement. After 14 days, the standard warranty applies.
How to make a warranty claim
- Contact the Artec Support Team at support@artec3d.com or through the support portal. Include the scanner's serial number, your order number and a description of the problem.
- Our team will review the issue and, if the device needs service, explain how to send it to an Artec service center.
- Ship the device in its original protective packaging, otherwise the warranty may be void. If you no longer have suitable packaging, we can supply it at your cost.
Transportation and insurance costs for sending the device to the service center aren't covered by the warranty.
Software
Artec software is licensed, not sold, under its license agreement. Lifetime licenses include minor updates; subscriptions include all updates while the subscription is active. Software isn't covered by this hardware warranty.
Extended Warranty and Artec Care
For Artec Eva, Spider II and Leo, you can extend protection beyond the standard warranty:
- Extended Warranty: €1,200 / US$1,200 per scanner per year, for up to 5 additional years (7 years in total).
- Artec Care: €1,200 / US$1,200 per scanner per year. Covers accidental damage, up to 2 incidents every 12 months, at €500 / US$500 per incident. Theft and loss aren't covered. Requires a valid warranty.
Artec Care must be purchased on the same day as the scanner or the warranty extension. Extended Warranty and Artec Care can't be cancelled or refunded once paid. To purchase, contact sales@artec3d.com.
Your statutory rights
This warranty is provided in addition to, and doesn't limit, any rights that can't be excluded under applicable law.