Privacy policy

Last updated: November 2026

This policy explains how Artec Europe S.à r.l. processes personal data when you visit or buy from the Artec 3D online store. It supplements the general Artec 3D Privacy Policy, which covers our other websites and services.

1. Controller

Artec Europe S.à r.l., 11 Breedewues, L-1259 Senningerberg, Luxembourg, is the controller of your personal data.
Data Protection Officer: dpo@artec3d.com

2. What data we collect

  • Contact and company details: name, job title, company name, email address, phone number, billing and delivery addresses.
  • Tax identifiers: EU VAT number or US Employer Identification Number (EIN), and the result of the VAT number check.
  • Order details: products ordered, prices, invoices, shipping and support history, and messages you send us, for example quote requests or reviews.
  • Payment details: processed directly by our payment providers. We don't receive or store full card numbers.
  • Technical data: IP address, device and browser information, pages viewed, and similar data collected through cookies. See our Cookie Policy.

3. Why we use your data and on what legal basis

  • To process and deliver orders, provide warranty and support, and answer quote requests: performance of a contract or steps before entering into one (Art. 6(1)(b) GDPR).
  • To verify that you are a business, issue invoices, apply the correct VAT or sales tax, keep accounting records, and comply with export control and sanctions laws: legal obligation (Art. 6(1)(c) GDPR).
  • To prevent fraud, secure the store, and improve our products and services: our legitimate interests (Art. 6(1)(f) GDPR).
  • To send newsletters and marketing emails, and to use non-essential cookies: your consent (Art. 6(1)(a) GDPR), which you can withdraw at any time.

Providing contact, company, tax and order details is required to buy from us. Without them, we can't accept your order.

4. Who we share data with

  • Shopify, which hosts and operates the store on our behalf as a data processor.
  • Payment providers, such as Shopify Payments, to process payments and prevent fraud.
  • Shipping carriers, to deliver your order.
  • VAT validation services: the VAT number you enter in the cart is checked against the European Commission's VIES database through the vatcomply.com service.
  • Artec group companies and authorized service partners, where needed for support, repairs or warranty service.
  • Professional advisers and public authorities, such as tax, customs and export control authorities, where required by law.

We don't sell your personal data.

5. International transfers

Some recipients, including Shopify and Artec group companies, may process data outside the European Economic Area, for example in the United States or Canada. Where this happens, we rely on an adequacy decision of the European Commission or on Standard Contractual Clauses to protect your data.

6. How long we keep data

We keep order, invoice and accounting records for 10 years, as required by Luxembourg commercial and tax law. Other data is kept only as long as needed for the purposes above, for example for the duration of the warranty and support relationship, or until you withdraw your consent.

7. Your rights

You have the right to access, rectify and erase your personal data, to restrict or object to its processing, to data portability, and to withdraw consent at any time. To exercise these rights, contact dpo@artec3d.com. We reply within one month.

You may also lodge a complaint with the Luxembourg data protection authority, the Commission nationale pour la protection des données (CNPD), at cnpd.public.lu, or with the supervisory authority in your country.

8. Automated decisions

We check VAT numbers automatically before checkout. If a number can't be confirmed as valid, you can't complete the order online, but you can contact us at sales@artec3d.com to have it reviewed by a person. We don't use automated decision-making that produces other legal effects for you.

9. Changes

We may update this policy from time to time. The current version is always available on this page.

10. Contact

Privacy questions: dpo@artec3d.com · Artec Europe S.à r.l., 11 Breedewues, L-1259 Senningerberg, Luxembourg