Informativa sulle spedizioni

Last updated: November 2026

This policy explains where and how we deliver orders placed in the Artec 3D online store, operated by Artec Europe S.à r.l. (Luxembourg).

Business customers only

Our online store sells exclusively to businesses. To place an order, you need:

  • European Union: a valid EU VAT number registered in the EU VIES database. We check it in the cart before you can proceed to checkout.
  • United States: a valid Employer Identification Number (EIN).

We may ask for additional information, such as company registration details or the intended use of the products, and we may cancel orders that don't meet these requirements or applicable export control rules. If an order is cancelled, any payment is refunded in full.

Where we deliver

We deliver to:

  • the 27 member states of the European Union;
  • the United States (the 50 states and the District of Columbia).

We don't deliver to EU territories outside the EU VAT area: the Canary Islands, Ceuta, Melilla, the Åland Islands, Mount Athos, the French overseas departments (Guadeloupe, French Guiana, Martinique, Mayotte and Réunion), Heligoland, Büsingen am Hochrhein, Livigno and Campione d'Italia. We also don't deliver to US territories, APO/FPO/DPO addresses or any other country.

For deliveries to other countries or territories, please contact an authorized Artec reseller.

Processing and delivery times

Orders for the European Union ship from the Artec warehouse in Luxembourg; orders for the United States ship from our warehouse in the United States.

Most of our products are in stock and ready to ship from the Artec warehouse on the same or next business day. In most cases, delivery is completed within 5 business days. However, certain items may require additional time due to exceptionally high demand. Delivery times may also vary depending on your location, so we recommend confirming the estimated delivery time with us at sales@artec3d.com before placing your order.

Orders are shipped once payment is confirmed and your VAT number or EIN has been verified. Business days are Monday to Friday, excluding public holidays at the shipping location. Delivery times are estimates, not guaranteed dates.

Shipping costs

A flat shipping rate applies to each order: €300 for deliveries in the European Union and US$300 for deliveries in the United States. The shipping cost is shown at checkout before you pay.

VAT, sales tax and customs

  • EU countries other than Luxembourg: if you enter a valid EU VAT number at checkout, the order is invoiced without VAT under the reverse charge mechanism, and you account for VAT in your own country. Shipments within the EU don't require customs clearance.
  • Luxembourg: deliveries within Luxembourg are domestic sales, so Luxembourg VAT (17%) is charged even with a valid VAT number.
  • United States: sales tax is calculated at checkout where applicable. Orders ship from our US warehouse, so there are no import duties or customs formalities for you.

Tracking and delivery

When your order ships, we email you a tracking number. A signature may be required on delivery. Please make sure someone at the delivery address can receive the shipment during business hours.

Damaged or incorrect shipments

Please inspect your shipment on delivery. If the package is visibly damaged, note it on the carrier's delivery receipt and take photos. Contact us at support@artec3d.com within 14 days of delivery if a product arrives damaged, doesn't work, or isn't what you ordered. See Warranty (Dead on Arrival) for details.

Keep the original protective packaging: it is required to return a scanner for warranty service.

Risk and ownership

Risk of loss passes to you on delivery. Ownership passes once the order has been paid in full. See our Terms of Sale.

Export control

Our products and software are subject to EU, US and other applicable export control and sanctions laws. We don't deliver to sanctioned countries, regions or persons, and the products may not be re-exported in breach of these laws. We may request end-use information before shipping.

Contact

Questions about delivery: sales@artec3d.com · +352 2 600 8670